TRANQUIL TUESDAYS WEB ORDER SHIPPING AND TERMS
Updated Shipping Terms 10/30/2014:
We are unfortunately no longer shipping worldwide and can only accommodate orders within the United States. We now currently ship from Brooklyn, NY and ship USPS within 5-7 days of your order. After your order ships we will send you an email with a tracking number.
Our shipping rates are flat fees:
Lost or Late Orders
If it has been more than 14 days since your order shipped and you still have not received it, please let us know and we will investigate to resolve the issue.
If the order is indeed lost, we are happy to re-ship your order at no additional cost.
If an order is returned to us as “undeliverable” or “wrong address” we can refund you the total cost of your order minus shipping.
Damaged Items or Refunds
We try our best to pack your order as securely as possible, but if something in your order arrives damaged or broken, please let us know immediately and we will be happy to replace it. If you are dissatisfied with anything you have ordered from us, please contact us and we will do everything we can to ensure you are satisfied and happy with your order.