TRANQUIL TUESDAYS WEB ORDER SHIPPING AND TERMS
We Ship Directly from China
To ensure the freshest possible teas, we ship directly to you from China. Orders are usually shipped the next business day. Our business hours are Monday-Friday 09:00-17:00 Chinese Standard Time. During major Chinese holidays shipping may be slightly delayed.
Efficient and Secure Shipping
We use EMS—the most efficient and secure method of shipping– and orders usually arrive in 5-7 days from date shipped. Up-to-date real time tracking of delivery status is available—please contact us if you would like the tracking number of your package.
Our shipping rates are flat fees based on destination:
To the US: $10
To China: Free
To any other destination: $18
Lost or Late Orders
If it has been more than 14 days since your order shipped and you still have not received it, please let us know and we will investigate to resolve the issue.
If the order is indeed lost, we are happy to re-ship your order at no additional cost.
If your order is held up at the Customs Department of your country, unfortunately we cannot be responsible. We are happy to refund you the total cost of your order minus shipping. If your country has specific customs requirements, please let us know in the “notes” section of your order so we can avoid unnecessary delays or complications.
If an order is returned to us as “undeliverable” or “wrong address” we can refund you the total cost of your order minus shipping.
Damaged Items or Refunds
We try our best to pack your order as securely as possible, but if something in your order arrives damaged or broken, please let us know immediately and we will be happy to replace it. If you are dissatisfied with anything you have ordered from us, please contact us and we will do everything we can to ensure you are satisfied and happy with your order.